Support

Help with TapRun.

Something not working, or a question? Write to us.

Emailsupport@e12.media

For questions and problems with TapRun.

So we can help faster

  • Device and operating system, for example iPhone 15 with iOS 19
  • App version, found in the app’s settings
  • What you expected and what happened instead
  • The approximate time, if it is about a specific run

Known issues

A status page for TapRun service disruptions will follow at release.

Answers to common questions →